We bring step-by-step change
It can be tempting to look for a WOW factor, but we know that lasting change is best achieved through small, incremental practices that build towards larger transformation
We value deliberate, directed change over disruption for disruption’s sake (beware the disruptors!).
It’s tempting for consultants to take a “shock and awe” approach to try to make an immediate impact but we know that lasting change is actually about dedication to small practices which accumulate over time (this is often described as a “flywheel” rather than a “doom loop” approach).
Trying to please people immediately can lead to decisions that are damaging over time. We would rather be honest about what can’t be achieved – if this means that outcomes and return on investment are better overall.
How we do this:
We value long-lasting change over being visionary
We are agents of change within our customers’ organisations. Our engagements differ in nature and evolve over time. We are aware of where our engagement stands in the lifecycle so we can behave appropriately.
Sometimes we are early and disrupt with exploratory visionary work (Pioneers). Sometimes we are late and support and evolve an existing service (Town planners). But what we like best is to turn ideas into scalable products and implement long-lasting changes that can be handed over to the customer (from Pioneers to Settlers to Town planners).
We like getting things done. “Practical innovation” is much more important to us and our customers than academic or abstract “thought leadership”. Think leading-edge not bleeding-edge!
We are responsible innovators
We drive technical innovation and thinking about new technologies, tools and practices for the benefit of our customer. At the same time, we only introduce new technologies when it makes sense for the customer, considering the entire lifecycle of the technology.
We are careful not to treat customer engagements as opportunities to learn a new technology; when we identify technology that we believe will bring real value to a customer, we take a responsible approach to introducing it, ensuring relevant measures are in place to prove it not only works as intended, but can prove increased value to the customer.
We don't chase the shiny
Sometimes the thing that will deliver the most value to the customer is the least glamorous initiative. Sometimes the most important thing is to address hygiene factors – allowing the foundations of future change to be laid.
We aim to prioritise and tackle the problems that will enable customers to change – even if that sometimes means getting our hands dirty on the more in-the-weeds projects.
Explore our other values
We deliver as teams of equals
Teams are greater than the sum of their parts. No matter what role people play in a team, they all have something to contribute, and they all have a voice in delivery decisions.
We have a passion for learning over knowing all the answers
We may have Experts in our name, but we do not pretend to know all the answers. We hire experienced people who value ongoing learning.
We prioritise outcomes over approach
We work in complex and highly dynamic environments where understanding the context is vital. We’re not interested in a cookie-cutter approach.
We seek customer success over our own short-term interests
We thrive by our reputation, so the only way to guarantee our future success is to do what’s right, right now, for our customers.
We narrow our focus but widen our context
We deliver concrete value as early as possible by quickly identifying key opportunities, but framing them within the wider organisational context.
Join us
Be part of a network of experts
Ready for a new challenge? We look for people with a depth and breadth of experience, the right attitude to get things done and a real desire to help our customers be successful. Most of our people have at least 10 years of experience with a variety of different industries or clients.
Operating a flat structure, also allows our people to make the most of their industry experience, giving teams autonomy in making decisions that are aligned with the way we want to behave, how we work with our customers as well as how we want to be recognised.
Take a look at our current opportunities.