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Government and public sector
Our Experience
Guiding the public sector through complex challenges and digital transformations
Government departments and public sector bodies impact every aspect of our lives. From paying car tax and renewing a passport to visa applications and benefit claims – every day, millions of people rely on public services to carry out vital tasks.
The public sector faces increasing pressure to deliver cost-effective, efficient digital services that provide better experiences for citizens. With over 15 years of experience working across government departments and public bodies, we understand the unique challenges these organisations face.
Some of our clients
What we do
We’ve helped government departments navigate complex change and challenging times including the COVID pandemic and the decision to leave the EU.
Our work has seen us work alongside civil servants to replace entrenched paper processes with digital solutions, protect against cybersecurity threats and leverage technology to improve efficiencies. By sharing our knowledge and upskilling the teams we work with, we provide government departments with value that lasts long after we leave.
In the UK, Crown Commercial Services (CCS) recognises Equal Experts as one of a very small number of consultancies able to work at the scale required for central government, and we are uniquely positioned and accredited as such through the latest CCS generation of frameworks including:
- Digital & Legacy Application Services (DALAS): We are one of just 6 suppliers on Lot 2A: Digital, Integration and Programme Application Services (large scale)
- Big Data and Analytics (BD&A): We are the only supplier approved for all 6 capabilities across data and analytics to all central government departments.
Equal Experts is also an approved provider on several other frameworks in the UK and globally.
Our services
Design
Create clear, accessible and easy-to-use public services with the needs of citizens and users at the centre of all design decisions.
Data
Improve the ability to record, access, share and analyse data securely and efficiently, enhancing the benefits of gathered data.
Deliver
Utilise modern technologies to create new digital services and optimise operations, delivering greater value for the taxpayer.
Scale
Accelerate the delivery of modern digital services with enhanced agility, efficient processes and improved collaboration across teams.
Case study
Supporting the tools that help HMRC identify tax fraud
Equal Experts has helped build Illuminate, an enterprise search and discovery platform built using open-source technologies, for HMRC.
It includes a front-end search tool and reusable data pipeline that allows HMRC to access, export and search unstructured and semi-structured data from millions of documents. This includes PDF files, letters, and images that would previously have been checked manually.
Using Illuminate, HMRC teams can quickly search large volumes of data to identify compliance issues or criminal activity.
The results:
- The platform has enabled HMRC to identify millions of pounds in additional yield by uncovering potential tax fraud before it impacted the UK taxpayer.
- The platform enables cross-government joint working between HMRC and agencies such as Companies House, the Insolvency Service and the Department for Business, Energy & Industrial Strategy (BEIS).
- It has also identified millions in fraudulent tax credit claims for FIS (Fraud Investigation Service).
We achieved the GDS digital by default service assessments by making sure we had a strong multi-disciplinary team in place, we cared about our users and their needs, and we were continually improving and iterating our service. In short, our aim was to make sure we had a service so good that people wanted to use it.
UK Visas and Immigration Services Manager
, Home Office