What should you do when your teams lack capacity? You should measure unplanned tech work as an outcome, and ensure it doesn’t become a silent killer. Regularly surveying your teams and incrementally eliminating break/fix work can turbocharge value delivery.

How do you safely reduce team costs and unlock capacity, while demand for change declines in live services? Equal Experts solves the maintenance mode problem by creating long-lived multi-product teams, in order to improve run rates and capacity without sacrificing technical quality, reliability, or staff happiness.