https://www.equalexperts.com/blog/our-thinking/unplanned-tech-work-team-capacity/unplanned tech workWhy unplanned tech work kills team capacity

What should you do when your teams lack capacity? You should measure unplanned tech work as an outcome, and ensure it doesn’t become a silent killer. Regularly surveying your teams and incrementally eliminating break/fix work can turbocharge value delivery.

June 10, 2024