https://www.equalexperts.com/case-study/how-travelopia-improved-customer-wait-time-from-24-hours-to-instant-with-genai/ Using system AI Chatbot in computer or mobile application to uses artificial intelligence chatbots automatically respond online messages intelligent service to help customers How Travelopia improved customer wait time from 24 hours to instant with GenAI

By introducing GenAI to their Travel Coordinator service, Travelopia has reduced response times and enhanced the quality of information available to customers.

July 17, 2024https://www.equalexperts.com/case-study/improving-engagement-in-customer-service-through-technology/ Leveraging technology at Travelopia to make customers happier

Sales teams having to chase up customer information? Here’s how Travelopia freed up valuable time – and improved customer experience – by creating a secure booking system.

July 12, 2023https://www.equalexperts.com/case-study/using-digital-data-platform-to-personalise-customer-experience/ Creating a personalised customer experience

How Equal Experts built a digital data platform to leverage data for a specialist travel brand so they could improve customer engagement and increase sales.

September 17, 2022