Ready to innovate? You need Experts by your side.
Contact Equal Experts to learn how we can help you create leading digital products and services.
Retail and ecommerce
Delivering modern customer experiences and transforming retail business outcomes
The retail sector constantly changes, shifting with customer behaviours, spending trends and purchasing opportunities.
Modern retailers need to be able to rapidly and effectively adapt to remain competitive.
Some of our retail clients
What we do
We work with our retail and ecommerce clients to harness the power of digital innovation to navigate challenges in the retail landscape, optimise inventory and workforce processes and enhance customer experiences.
Our experts have extensive experience with supermarket giants, high-street icons and well-known food retailers, helping them to drive transformative outcomes and unlock future growth opportunities.
Our services
Design
Create dynamic, personalised and streamlined user experiences that engage and delight your online and in-store customers.
Data
Use data and artificial intelligence to unlock actionable insights, create personalised experiences and improve retail business processes.
Deliver
Use modern technology capabilities to effectively plan for seasonal changes, accurately monitor inventory and optimise the workforce.
Scale
Accelerate your digital delivery, improve marketplace service reliability and release new value-adding features to customers.
How John Lewis & Partners saved £2 million and increased revenue protection to 65%
Support from Equal Experts enabled the retail giant to not only keep up with a fast-moving online landscape, but also place itself in a position to innovate faster than ever.
Results include:
- Improved the average live-to-customer timescale from 6 months to 90 days.
- Ability to scale during peak business events such as Black Friday.
- Centralised governance visualisation enables John Lewis to understand key metrics on continuous delivery and operability.
We have always had a focus on innovation at Pret, but now we have the tools and culture to sustain that innovation as we scale in different markets. This test-and-learn approach has guided our investment decisions to improve the return on investment in innovation.
Global Director of Digital Product
, Pret A Manger